Hi ! Tea Addict
We are open 24/7 and welcome for all orders! We also offer you both retail & wholesale products worldwide shipping with excellent service.
FAQs
– Shipment
How much does it cost to shipping?
We appreciated for all orders from our valuable customers, so we always collect shipping fees as the most straightforward price without extra charge.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
Can I track my order?
Yes, you will receive a tracking number via email once your order ships. To track your package, simply click on the link provided in the email. Tracking information may not be available for the first 24 to 48 hours after you receive the shipping confirmation email.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
– Payment
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
– Teas & Steeping
How do I brew the teas?
We are very happy to hear that you will enjoy our teas. Instructions and tips are on the label of the product you own, or you can see them on the tea product page on our website. We hope you have a great time with our natural teas!
How much caffeine do your teas contain? Is it safe to drink?
Our teas contain 50-90 mg of caffeine, less than coffee (150-200mg). The FDA states that a moderate daily caffeine intake is perfectly safe for healthy adults. In the same way, many introductory studies suggest that drinking tea can boost fat oxidation and increase energy expenditure. However, pregnant women and individuals with specific health concerns should discuss drinking tea with their doctors.
Where are the teas from?
We are proud to say that most of our teas come from China. Chinese tea has a long history and profound heritage. Tea originated in China and has a history of more than 4,000 years. It is deeply loved by tea lovers all over the world.
– Others
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.
Something’s wrong with my order, what should I do?
We do apologize if there is something wrong with your order. We are willing to assist you, please feel free to contact us service@eastlandteas.com. directly via email.
Do you have wholesale prices?
Of course! We supply natural teas to people all over the world and many tea shops as well as cafes, restaurants, hotels and medical companies. We can also provide and recommend the best teas for your business, let us help you and discuss our experiences with each other by emailing service@eastlandteas.com.
How do I cancel my order?
We are sorry if there is anything wrong with your order. If you need to cancel your orders with some reasons you need to email us immediately, we will assist you as soon as possible.